SwiftOps - FAQ
This section contains Frequently Asked Questions (FAQ) in relation to our SwiftOps.com products.
Please feel free to browse the list of questions and their answers.
If you can not find the relevant information you are looking for within this guide, then please use the Ask Us form to notify us. If we think your suggestion would benefit everyone we will extend the FAQ accordingly.
SwiftOps Frequently Asked Questions
- What Software do I need to use SwiftOps?
SwiftOps.com is a web application; all you need is a supported web browser and internet access.
- Does SwiftOps require any plugins?
SwiftOps.com makes use of two plug-ins. Both of which are FREE and available from Adobe. The two plug-ins required are; Adobe PDF viewer and Adobe SVG viewer.
- How secure is my data on SwiftOps?
Security and data privacy are taken very seriously within the SwiftOps.com environment. There are a range of security measures ranging from the physical security of the Data Centre itself, right through to the use of sophisticated data layering technology at a database level.
For those who wish to move to another level, SwiftOps is also available in an on-site version.
- If SwiftOps is a hosted application, how can it talk to the other systems that we use in our Operations room?
Unlike some other centralised applications, which were designed in the days when data exchange and integration were less important, SwiftOps.com has been designed specifically to exchange information between the various software systems in normal use within an airline environment.
SwiftOps.com supports several common software systems as standard. It also provides several sophisticated mechanisms to interface with other applications - from Crew scheduling right through to financial accounts systems - SwiftOps.com can "talk" to these systems as if they were in the same room.
Additionally, AirData can provide an API to the manufacturers of these other systems to enable support for SwiftOps to be integrated directly into their applications - the end benefit being a tightly integrated solution for the airline.
- I see that AirData are specialists in the area of commercial airlines. I operate business jets, is SwiftOps suitable for me?
Historically, AirData have dealt with airlines and cargo operators, but SwiftOps.com is designed to cater for all types of aircraft operator. There is also a version of the system available for the Business Jet operator, called SwiftOps Lite. This has all the sophisticated features of the main system but removes some of the scheduling and accounting features more typically used by airlines. If you only have one or two aircraft this system is ideal and can be used in a "pay as you go" manner. If you are operating several aircraft then the full SwiftOps.com application may be more appropriate.
- What sort of on-line help is available with SwiftOps.com?
Context-sensitive help is included in all parts of the system as well as an on-line helpdesk and telephone access to the Support Department.
- Is there a SwiftOps.com training manual or documentation?
Downloadable documentation is available on all aspects of the system, as well as on specialised subjects. We have also included links to relevant information, such as can be found on the websites of Eurocontrol, ICAO, Met Office, etc. A very comprehensive Knowledge-Base website, which is continually updated, is available to all customers. Finally, this FAQ section is designed to be a fast-track source of information on the most common sorts of questions.
